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OP-013 · Operations & Standards

Quality Management Toolkit

Turn quality from a final inspection into a controlled way of working

IN PREPARATION

Quality Management Toolkit front cover

About this toolkit

A practical operations toolkit that helps managers use evidence, create consistent standards and turn findings into owned action. Turn quality from a final inspection into a controlled way of working.

What this toolkit helps you achieve

  • Define quality from the customer and process viewpoint
  • Build prevention and checks into the work
  • Use defects and feedback to drive corrective action

What’s included

  • The Four‐Part Quality Cycle: Define, Prevent, Verify, Improve
  • The Five Golden Rules of quality management, on one page
  • A plain‐English guide to the four pillars a quality system rests on: Standards, Prevention, Verification and Continuous Improvement
  • A worksheet and checklist for building and running a quality system
  • A coaching question bank for the conversation before, during and after a quality issue

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Best for

Managers setting, measuring and improving operational quality standards.

Expected practical outcome

Define the standard specifically enough that two different people would reach the same verdict, build the check into the step wherever practical, and treat a recurring issue as a signal about the process, not just another defect to log.