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OP-007 · Operations & Standards

Operational Dashboard Toolkit

Track the few operational measures that help people act, not just report

IN PREPARATION

Operational Dashboard Toolkit front cover

About this toolkit

A practical operations toolkit that helps managers use evidence, create consistent standards and turn findings into owned action. Track the few operational measures that help people act, not just report.

What this toolkit helps you achieve

  • Choose useful leading and lagging measures
  • Set clear targets, owners and data sources
  • Turn exceptions into timely operational action

What’s included

  • A four‐part dashboard cycle: Select, Display, Review, Act
  • The Five Golden Rules of operational dashboards, on one page
  • A plain‐English guide to the four categories of operational KPIs: Throughput, Quality, Efficiency and People
  • A KPI Priority Matrix for deciding what earns dashboard space and what doesn't
  • A coaching question bank for the conversation before, during and after building or reviewing the dashboard

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Best for

Managers creating or tightening a practical operational dashboard.

Expected practical outcome

Start from the decisions the dashboard needs to support, then work backwards to the metrics, not the other way round. If you can't say what decision a number is meant to inform, that's usually a sign it doesn't belong there yet.