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OP-003 · Operations & Standards

Operational Audit Toolkit

Turn operational checks into evidence, ownership and improvement

IN PREPARATION

Operational Audit Toolkit front cover

About this toolkit

A practical operations toolkit that helps managers use evidence, create consistent standards and turn findings into owned action. Turn operational checks into evidence, ownership and improvement.

What this toolkit helps you achieve

  • Define the audit scope and evidence standard
  • Record findings consistently
  • Convert gaps into owned corrective actions

What’s included

  • A four‐part audit cycle: Scope, Assess, Score, Report
  • The Five Golden Rules of operational audits, on one page
  • A plain‐English guide to the four areas an audit should cover: Process Compliance, Resource Utilisation, Quality and Output, Risk and Controls
  • A scoring template and findings log for a consistent, evidence‐based audit
  • A twelve‐question coaching bank for the conversation before, during and after the audit

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Best for

Managers auditing operational standards without reducing the exercise to box-ticking.

Expected practical outcome

Score what you can point to, not what you assume. Score each applicable area consistently: 0 = not met, 1 = partly met, 2 = fully met. Record N/A only where a criterion genuinely doesn't apply, and calculate the percentage from applicable points only.