BS-002 · Business Systems
KPI Builder
Build KPIs that actually predict performance, not just numbers that are easy to pull
IN PREPARATION
About this toolkit
A practical Business Systems toolkit that helps owners and leadership teams create clearer control, accountability and repeatable performance. Build KPIs that actually predict performance, not just numbers that are easy to pull.
What this toolkit helps you achieve
- Define the outcome before choosing any number
- Select KPIs that predict, not just describe
- Give every KPI a target, an owner and a review
What’s included
- The Four-Part KPI Building Cycle: Define, Select, Set, Review
- The Five Golden Rules of building good KPIs, on one page
- A plain-English guide to the four pillars a good KPI rests on: Outcome Definition, KPI Selection, Target Setting, Ownership & Review
- A worksheet and checklist for building and reviewing a KPI set
- A twelve-question coaching bank for the conversation before, during and after choosing KPIs
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Best for
A business owner or manager who's tracking numbers, revenue, calls made, tickets closed, website visits, without being able to say with confidence which of them actually predicts whether the business is heading in the right direction. Also the right starting point for anyone about to build a KPI dashboard for a team or function, choose the metrics here first, then decide how to display them.
Expected practical outcome
Define what genuinely drives the outcome you care about before picking a single number to track. Select a small number of KPIs that actually predict that outcome, not just describe it. Set a clear target and a named owner for every KPI chosen, and review on a fixed schedule whether each one is still earning its place.