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LM-003 · Leadership & Management

Difficult Conversations Toolkit

A simple structure for the conversations you've been putting off

IN PREPARATION

Difficult Conversations Toolkit front cover

About this toolkit

This toolkit gives you a structure to raise it early, calmly and constructively.

What this toolkit helps you achieve

  • Raise issues early, calmly and constructively.
  • Keep the conversation grounded in facts.
  • Judge how much weight an issue needs.

What’s included

  • Four-Part Conversation structure
  • Five Golden Rules
  • Conversation planner
  • Twelve-question coaching bank
  • Conversation Approach Matrix

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Best for

Built for any manager who needs to raise a behaviour, performance or attitude issue, from a first informal word to something more serious, and who tends to let it build up rather than say something on day three.

Expected practical outcome

This toolkit replaces a stored-up ambush, six incidents raised at once, with an early, proportionate, evidenced conversation that keeps a small issue small.